Terms of Service

ChipChale (“ChipChale”, “we”, “us”) operates the website and storefront at this domain, selling electronics and IT accessories directly to customers in Ghana. These Terms of Service (“Terms”) govern your access to and use of the site, your account, and any order you place. By creating an account, browsing the catalogue, or placing an order, you agree to these Terms. If you do not agree, please do not use the site.

You must provide accurate information when creating an account and keep your password confidential. You are responsible for all activity under your account. Tell us immediately at support@chipchale.com if you suspect unauthorized access. We may suspend or close an account that we reasonably believe is being used fraudulently, abusively, or in violation of these Terms.

Prices shown at checkout are in Ghana Cedis (GHS) and are calculated from our current catalogue, shipping fee for your region, and any applicable tax or coupon discount at the time you place the order — not from any earlier price you may have seen. Placing an order is an offer to buy; it is accepted only once payment is confirmed, at which point your order moves to “Confirmed” status. We reserve the right to cancel an order before payment confirmation — for example if an item turns out to be out of stock, mispriced, or unavailable — and to refuse or limit any order.

Stock is reserved for you only for the duration of an active checkout attempt. If a payment is never completed, the reservation is released and the items remain in your cart for you to try again.

Payments are processed by Paystack, a licensed third-party payment processor. We do not receive or store your card, mobile money PIN, or bank credentials — these are entered directly with Paystack. A payment is only ever treated as successful after we independently verify it with Paystack’s own systems, never from information supplied by your browser alone.

Cancellation, return, and refund rules are set out in full in our Refund Policy, which forms part of these Terms.

We make reasonable efforts to describe products accurately, including specifications, condition (new, refurbished, or used, as labelled), and warranty terms where applicable. Images are representative and may differ slightly from the item delivered (e.g. packaging revisions). Warranty coverage, where offered, is stated on the individual product page.

You may leave a review only for a product you have actually purchased and received through ChipChale. Reviews and any other content you submit (messages, dispute descriptions, report submissions) must be truthful and must not be abusive, defamatory, or infringe anyone else’s rights. We may remove content or restrict accounts that violate this.

To the fullest extent permitted by Ghanaian law, ChipChale is not liable for indirect or consequential losses arising from your use of the site. Nothing in these Terms limits liability that cannot lawfully be limited, including liability for fraud or for death or personal injury caused by our negligence.

We may update these Terms from time to time, for example as the site or applicable law changes. The “Last updated” date above will change when we do. Continued use of the site after an update means you accept the revised Terms.

These Terms are governed by the laws of the Republic of Ghana.